POPIA Compliance & Data Protection Notice

Last Updated: June 2026

POPIA Compliance Statement

E5 Creations is committed to protecting the privacy, confidentiality, and security of personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

This notice explains how E5 Creations collects, uses, stores, and protects personal information across the E5 Navigator Hub ecosystem and associated digital platforms.

About E5 Creations

E5 Creations develops healthcare-focused software solutions, digital platforms, professional services, and innovation initiatives designed to support healthcare infrastructure development, compliance, operations, and community care.

The E5 ecosystem includes, but is not limited to:

  • E5 Navigator Hub
  • License Navigator
  • Business Suite
  • Project Navigator
  • 5th Element CRM
  • CareCircle
  • E5 Professionals
  • E5 Human Resources
  • E5 Foundation

Information We May Collect

Depending on the services used, we may collect:

Personal Information

  • Name and surname
  • Email address
  • Contact number
  • Organisation or company information
  • Job title or professional role

Account Information

  • User login details
  • Authentication credentials
  • User preferences
  • Subscription information

Transaction Information

  • Payment confirmations
  • Subscription records
  • Billing information

E5 Creations does not store customer banking or card information directly.

Payments are processed securely through approved third-party payment providers.

Purpose of Collecting Information

Personal information is collected only where reasonably necessary for:

  • User registration and account management
  • Product and service delivery
  • Customer support
  • Subscription management
  • Platform security
  • Communication regarding products and services
  • Compliance with legal and regulatory requirements

Lawful Processing

E5 Creations processes personal information only where:

  • Consent has been provided;
  • Processing is necessary to provide a service;
  • Processing is required by law;
  • Processing protects legitimate business interests while respecting individual privacy rights.

Information Security

E5 Creations implements reasonable technical and organisational safeguards to protect personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

Security measures may include:

  • Secure authentication systems
  • Encrypted communications
  • Role-based access controls
  • Cloud security measures
  • Secure payment processing

Information Sharing

E5 Creations does not sell personal information.

Information may only be shared with:

  • Authorised service providers
  • Payment processors
  • Hosting providers
  • Regulatory authorities where legally required
  • Professional advisers where necessary

All third parties are expected to maintain appropriate privacy and security standards.

Data Retention

Personal information will only be retained for as long as reasonably necessary to:

  • Deliver services
  • Maintain business records
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements

When information is no longer required, it will be securely deleted or anonymised where appropriate.

Your Rights Under POPIA

Individuals have the right to:

  • Access personal information held about them
  • Request correction of inaccurate information
  • Request deletion of information where appropriate
  • Object to certain forms of processing
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the Information Regulator of South Africa

Cookies and Website Analytics

The E5 Creations website may use cookies and analytics technologies to:

  • Improve website performance
  • Understand user behaviour
  • Enhance user experience
  • Monitor website traffic

Users may manage cookie preferences through their browser settings.

Third-Party Platforms

E5 Creations may integrate with:

  • PayFast
  • Firebase
  • Google Analytics
  • Google Workspace
  • Email communication platforms
  • Other authorised technology partners

These platforms maintain their own privacy policies and security controls.

Contact Information

For privacy-related enquiries, requests, or concerns, please contact:

Information Officer

E5 Creations

Email: info@e5creations.co.za

Website: https://e5creations.co.za

Policy Updates

E5 Creations reserves the right to amend this POPIA Compliance Notice from time to time.

Updated versions will be published on this page and become effective upon publication.