Refund Policy
Last Updated: May 2026
1. Introduction
E5 Creations provides digital software platforms, healthcare workflow tools, consulting services, subscriptions, and related digital products through the E5 Navigator Hub ecosystem.
By purchasing or subscribing to any E5 Creations product or service, you agree to the terms outlined in this Refund Policy.
2. Digital Product Purchases
The majority of products offered by E5 Creations are digital products, including but not limited to:
- License Navigator
- Business Suite
- Project Navigator
- 5th Element CRM
- CareCircle
- Downloadable templates, reports, and digital resources
Due to the nature of digital products and immediate access to software tools, digital products are generally non-refundable once:
- access has been granted,
- login credentials have been issued,
- downloadable files have been delivered,
- or the product has been accessed or used.
3. Subscription Services
Subscription-based services may include monthly or annual access to selected E5 platforms and modules.
Customers may cancel subscriptions at any time before the next billing cycle.
Upon cancellation:
- no further recurring charges will be processed,
- access will remain active until the end of the current paid billing period,
- no partial or prorated refunds will be issued for unused time remaining in the subscription cycle.
4. Technical Issues & Support
If you experience technical difficulties accessing your purchased product or subscription, E5 Creations will make reasonable efforts to provide support and restore access where applicable.
Refund requests related to technical issues will be assessed on a case-by-case basis where:
- access could not reasonably be provided,
- the service could not be activated,
- or a verified system failure prevented product usage.
5. Consulting & Professional Services
Consulting services, advisory sessions, proposal preparation, strategic planning services, or customized development work may be subject to separate written agreements and milestone payment structures.
Deposits and completed consulting work are generally non-refundable once work has commenced.
6. Chargebacks & Payment Disputes
Customers are encouraged to contact E5 Creations directly before initiating a chargeback or payment dispute.
Fraudulent or abusive chargeback activity may result in:
- suspension of platform access,
- account termination,
- or legal recovery processes where applicable.
7. Changes to This Policy
E5 Creations reserves the right to update or modify this Refund Policy at any time without prior notice.
Updated versions will be published on this page with the revised effective date.
8. Contact Information
For refund-related queries or support requests, please contact: