Security & Trust
Last Updated: June 2026
Our Commitment to Security
E5 Creations is committed to maintaining the confidentiality, integrity, and availability of information processed through our platforms, services, and digital ecosystem.
As a healthcare-focused technology company, we recognize the importance of protecting customer information, maintaining operational reliability, and promoting responsible data management practices.
Security Principles
The E5 ecosystem is designed around the following principles:
Confidentiality
Information is only accessible to authorized users and approved service providers.
Integrity
Reasonable safeguards are implemented to help prevent unauthorized modification or misuse of information.
Availability
Systems are maintained to support reliable access to services and business continuity.
Accountability
Security practices are reviewed and improved as our platforms evolve.
Platform Security
E5 Creations implements security measures designed to protect users and systems, including:
- Secure user authentication
- Access control management
- Password protection mechanisms
- Session management controls
- Secure administrative access
- Role-based permissions where applicable
Data Protection
Personal information is handled in accordance with applicable privacy and data protection requirements, including the Protection of Personal Information Act (POPIA) of South Africa.
Measures may include:
- Secure storage of user information
- Controlled access to personal data
- Data minimisation practices
- Secure data transmission technologies
- Ongoing monitoring and maintenance
For additional information, please refer to our POPIA Compliance Notice and Privacy Policy.
Payment Security
E5 Creations does not store customer banking or payment card information.
Payments are processed through approved third-party payment providers, including PayFast.
Payment providers maintain their own security controls, compliance standards, and fraud prevention measures.
Cloud Infrastructure
Our applications may be hosted using reputable cloud and platform providers to support:
- System reliability
- Data availability
- Platform performance
- Disaster recovery capabilities
Hosting and infrastructure providers maintain their own security controls and operational safeguards.
User Responsibilities
Users also play an important role in maintaining security.
We encourage users to:
- Use strong passwords
- Keep login credentials confidential
- Log out of shared devices
- Report suspicious activity
- Maintain updated software and browsers
Users are responsible for activities occurring under their accounts.
Incident Response
E5 Creations takes security concerns seriously.
In the event of a suspected security issue, we may:
- Investigate the matter promptly
- Restrict access where necessary
- Notify affected parties where appropriate
- Work with relevant service providers to resolve the issue
Third-Party Services
The E5 ecosystem may integrate with third-party services such as:
- PayFast
- Firebase
- Google Workspace
- Google Analytics
- Email communication platforms
- Other approved technology providers
These providers maintain their own security practices and privacy policies.
Continuous Improvement
Security is an ongoing process.
E5 Creations continually evaluates and improves its platforms, operational processes, and security practices as technology, regulations, and business requirements evolve.
Contact Security Team
For security-related concerns, responsible disclosure, or questions regarding this Security & Trust Notice, please contact:
E5 Creations
Email: security@e5creations.co.za
Website: https://e5creations.co.za